LEGAL mentions

August 16, 2021

INTRODUCTION

The following Terms Of Service and any other rules posted on our Site (collectively the "TOS") constitute an agreement between GFM Watchland SA ("Franck Muller Jewellery", "we", "our", "us") and you, the visitor or client, governing your access and use of all content and functionalities available at the Franck Muller Jewellery website, related micro-sites accessed through the URL https://www.franckmullerjewellery.com, related domain names, and any other website or micro-site of Franck Muller Jewellery (collectively the "Site").

By visiting the Site, you are accepting and consenting to the practices described in the TOS. We may modify the TOS from time to time and your continued use of this Site (or any of our other Sites) following such change shall signify your agreement to be bound by the modified TOS.

Those persons wishing to use our services must read and agree to be bound by our policies relating to those services. In particular, we draw your attention to our policies relating to the terms of purchase and our Privacy Policy. If you are under 18, you must let your parent or guardian know about Franck Muller Jewellery’s Privacy Policy before you register to use this Site or any of this Site's services.

Please read the TOS and check back often. If you do not agree to any change to the TOS, then you must immediately stop using the Site.

REGISTRATION AND ACCOUNT TERMS AND CONDITIONS

To use some of the services or features made available to you on this Site you will need to register for an account. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately here. We may also change registration requirements from time to time.

Here are the some of the benefits you’ll be able to enjoy by registering with us for a Franck Muller Jewellery account:

• Track your orders and review past purchases

• Save your address and card details so you can shop even quicker next time

• Manage your account details and address book

To create an account, simply click on SIGN IN and then Create an Account to fill in your details. The account password you create should be unique and kept secure, and you must notify Franck Muller Jewellery immediately of any breach of security or unauthorized use of your account.

You are responsible for keeping Your password secure, and You are solely and strictly liable for any activity that occurs under Your user name. You also agree not to access, or attempt to access, other User's accounts and/or data.

Should you have any issues with your account or need any help in relation to it, then please do not hesitate to contact us here. However, please note that we can only communicate with the named account holder in relation to any questions, changes or cancellation of an account.

If you have forgotten your password, follow the Forgot Password instructions on the SIGN IN page. For security reasons we are unable to send your password via email.

Please refer to our Privacy Policy for information about how we use your data.

ELIGIBILITY TO PURCHASE

The purchase of merchandise through Franck Muller Jewellery is strictly limited to parties who can lawfully enter into and form contracts on the Internet.

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The Site is available only to individuals and others who meet the Franck Muller Jewellery terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to Franck Muller Jewellery, and who have authorized Franck Muller Jewellery to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. In addition, Franck Muller Jewellery reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By making an offer to purchase merchandise, you expressly authorized us to perform credit checks and, where Franck Muller Jewellery feels necessary, to transmit or to obtain your credit card information or credit report information (including any updated information) to or from third parties solely to authenticate your identity, to validate your credit/debit card, to obtain an initial credit card authorization and/or to authorize individual purchase transactions.

Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Please refer to our Privacy Policy for further information about how we use your data.

ORDERS

All orders are subject to acceptance and availability, and Items in your shopping basket are not reserved and may be purchased by other customers.

Franck Muller Jewellery offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally however, we may be waiting to regroup the goods to our main distribution center.

Please be aware that we may be unable to deliver the selected merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email.

Franck Muller Jewellery will store a record of your transactions for a minimum of one year.

PRICING POLICY

Prices shown on the site are in Swiss Francs (CHF) and exclude taxes. Taxes will be calculated by your local customs authorities.

From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted.

If you are a customer whose credit/debit card is not denominated in Swiss Francs (CHF), the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Taxes and duties will be invoiced to you directly from the transporter (DHL, UPS, FedEx, Post office or an import broker) or Franck Muller boutique in case of boutique delivery. We recommend to contact your local customs authority to determine the landed cost prior to purchase completion.

Regardless of your shopping destination and the currency you shop in, your purchase may be processed by one of our regional affiliate companies in which case your bank may charge you an international transaction fee. Franck Muller Jewellery is not responsible for any such fee or charge.

ACCEPTANCE OF YOUR ORDER

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order will be perfected upon completion of the packing of your order. Completion of the contract between you and Franck Muller Jewellery will be perfected when we dispatch the goods to you at which time you will receive a second email confirming that your order has been dispatched. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of Franck Muller Jewellery.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out within the TOS.

Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfill an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

PAYMENT

Payment can be made by Visa, MasterCard, American Express, Apple Pay and any other methods which may be clearly advertised on the site from time to time. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to franckmullerjewellery.com. Payment will be debited and cleared from your account upon completion of the packing of your order by Franck Muller Jewellery. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer.

If the issuer of your credit/debit card refuses to authorize payment to Franck Muller Jewellery, we will not be liable for any delay or non-delivery. Occasionally, high demand causes us to run out of certain items. If we don't have an item that you have ordered in stock, we'll notify you by email immediately.

Sometimes, an item is out of stock and not expected to come back in stock, so we must cancel the item. In this case, if you paid with a credit/debit card, we will refund you the item.

We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Stripe, a secure online payment gateway that encrypts your card details in a secure host environment.

To help ensure that your shopping experience is safe, simple and secure Franck Muller Jewellery uses Secure Socket Layer (SSL) technology.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

PROMOTION CODES

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

INSURANCE AND DELIVERY

Franck Muller Jewellery will own the goods on and from the later of the point in time when: (a) we receive payment in full, or (b) we deliver the goods to you.

Franck Muller Jewellery insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Franck Muller Jewellery, and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you gave us.

The signature can be waived for domestic orders dispatched via UPS. When placing an order, the signature requirement is set by default; however, you can update your preference on the shipping page before proceeding to purchase. Please note, that if no signature is collected, you agree to our terms and conditions and, confirm that Franck Muller Jewellery can leave your package(s) outside the premises at the shipping address provided by you without obtaining a signature for proof of delivery. You authorize Franck Muller Jewellery to leave the package(s) at the shipping address without obtaining a signature and release and indemnify Franck Muller Jewellery from liability for any loss or damage that may result from leaving the package(s) at your shipping address without obtaining a signature.

Please note that we aim to dispatch all orders within 2 weeks. In any event, we will deliver the goods to you within 60 days of the day on which we accept your order. Franck Muller Jewellery is not responsible for any delays caused by destination customs clearance processes.

If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received.

EXCHANGES AND RETURNS

Arranging your Exchange or Return

You must request here an exchange or return within 14 days after reception of your package. Your unwanted items must be returned back to us within 7 days after receiving our instructions for a refund of the value of the item only, or an exchange on the same item in a different size, based on stock availability. The costs of return shipping will be at your expense.

All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and the Franck Muller Jewellery tag attached to them (if applicable). This includes all packaging, accessories and authenticity cards/dust bags. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way.

The following circumstances will result in a loss of your eligibility to benefit from a refund :

• the product(s) have been used, worn, damaged or washed;

• the Franck Muller Jewellery tag is not attached to the product(s) or have not been returned. Please note that the Franck Muller Jewerly tag constitute an integral part of each product; and/or

• you have not returned any packaging which is considered an integral part of a product (such as a dust bag).

Returning your Purchase

Prior to receiving a refund, store credit, or exchange, the client will have to choose a shipping service to return the product and all the charges will be at the client's expense.

Once we have received and approved your returned item, we will send you an email informing you that we issued the refund.

You will receive your refund back to the original payment method. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

If your order has been sent to a destination within the EU, all sales taxes are generally refunded by customs authorities. Outside the EU, sales taxes and duties may be non-refundable. However, you may be able to recover these by contacting your local customs office or by hiring a customs broker.

Non Franck Muller Jewellery Returns

Please be aware that we will not be held responsible for any items that are returned to us which were not purchased from Franck Muller Jewellery. This includes personal items as well as items which may have been purchased from other third party companies. Whilst we will make reasonable efforts to try and locate the owner of any such items, it is your responsibility to contact Customer Care as soon as possible in order to arrange their return to you. In such circumstances, we will charge you an additional cost for returning these items. Please note that we will only ever be able to return the items to you directly, and not to any third party or company. Certain items (such as passports, driving licences and bank cards) will always be sent to the relevant authority, bank or government agency directly and you should report any loss of these items to the appropriate office immediately.

We will keep non Franck Muller Jewellery items for up to one month, however we reserve the right to dispose of them as we deem fit after this time (which may include donating such items to a charity of our choice). Any hazardous or flammable products, as well as items of little monetary value (e.g. pens, glasses, keys) will be disposed of immediately.

Repeated Returns

We carefully monitor the number of returns and only allow 1 refunded order per customer. We reserve ourselves the right to decline future refund requests.

INTELLECTUAL PROPERTY RIGHTS

You acknowledge and agree that all copyright, designs, trademarks and all other intellectual property and material rights relating to the Content as herein described, including Franck Muller Jewellery Software and all HTML and other code contained in this Site, shall remain at all times vested in Franck Muller Jewellery and/or are the property of their respective owners. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by federal and state laws and regulations and international treaty provisions. You are permitted to use the Content only as expressly authorized by Franck Muller Jewellery and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

CONTENT

In addition to the Intellectual property rights mentioned above, "Content" is defined as all information such as the data files, graphics, text, photographs, drawings, logos, images, sounds, music, video or audio files on this Site. Franck Muller Jewellery tries to ensure that the information on this site is accurate and complete. Franck Muller Jewellery does not warrant or represent that Franck Muller Jewellery’s Content is accurate, error-free or reliable or that your use of Franck Muller Jewellery’s Content will not infringe rights of third parties. Your use of the Web Site is at your risk. Franck Muller Jewellery does not warrant that the functional aspects of the Web Site or Franck Muller Jewellery’s Content will be error free or that this Web Site, Franck Muller Jewellery Content or the server that makes it available are free of viruses or other harmful components. If your use of this Site, or Franck Muller Jewellery’s Content results in the need for servicing or replacing property, material, equipment or data, Franck Muller Jewellery is not responsible for those costs. Without limiting the foregoing, everything on the Web Site is provided to you "as is" and "as available" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, reasonable care and skill, or non-infringement. Franck Muller Jewellery make no warranties about Franck Muller Jewellery Content, software text, downloads, graphics, and links, or about results to be obtained from using the Site. You bear the entire risk of the completeness, accuracy or usefulness of any Content found on this Site. Franck Muller Jewellery reserves the right to withdraw, temporarily or permanently, any Content from this Site at any time and for any reason. Removal may be immediate and without notice. You confirm that Franck Muller Jewellery is not liable to you or any third party for any such withdrawal.

NO COMMERCIAL USE

This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

YOUR ACTIVITY

You use this Site at your sole risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. We reserve the right to deny you access to this Site, or any part of this Site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.

You agree that you shall not remove, obscure, or alter any proprietary rights notices (including copyright and trade mark notices) which may be affixed to or contained within the Site.

You agree not to collect or harvest any personally identifiable information, including account names, from the Site, nor to use the communication systems provided by the Site for any commercial solicitation purposes. You agree not to solicit, for commercial purposes, any users of the Site with respect to any submissions made by them.

THIRD PARTY

We may include hyperlinks on this Site to other websites or resources operated by parties other than Franck Muller Jewellery, including advertisers. Franck Muller Jewellery has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

GENERAL

While Franck Muller Jewellery will use reasonable endeavors to verify the accuracy of any information it places on the Site, it makes no warranties, whether express or implied in relation to its accuracy. This Site is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to this Site, or any transaction that may be conducted on or through this Site including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that this Site will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that this Site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of Content or material uploaded or transmitted through this Site.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products available through this Site including but not limited to, implied warranties of satisfactory quality and fitness for a particular purpose.

You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of this Site and any information provided to or taken from this Site by you.

You agree that, except for death and personal injury arising from our negligence, We will not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with this contract, for any economic losses (including without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special or indirect or consequential losses in any case whether or not such losses were incurred by that party arising out of or in connection with the provisions of any matter under the TOS.

IDEMNIFICATION

At our request, you agree fully to defend, indemnify and hold harmless Franck Muller Jewellery immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you or any other liabilities arising out of your use of this Site, or the use by any other persons accessing this Site using your Internet account. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you hereunder. This defense and indemnification obligation will survive these TOS and your use of the Site and the Services.

GENERAL LEGAL TERMS

Complete Terms

The TOS constitute the whole legal agreement between you and Franck Muller Jewellery and govern your use of the Services and completely replace any prior agreements between you and Franck Muller Jewellery in relation to the Services. Notwithstanding the foregoing, you understand that Franck Muller Jewellery may make changes to the TOS from time to time. When these changes are made, Franck Muller Jewellery will make a new copy of the TOS available at https://www.franckmullerjewellery.com/legal-mentions. You agree that Franck Muller Jewellery is under no obligation to provide you with notices regarding changes to the TOS. You understand that it is your responsibility to check the TOS regularly for changes.

Modifications to the Services

Franck Muller Jewellery is constantly innovating in order to provide the best possible experience for its users. You acknowledge and agree that the form and nature of the Services which Franck Muller Jewellery provides may change from time to time without prior notice to you. You further acknowledge and agree that Franck Muller Jewellery may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally at Franck Muller Jewellery’s sole discretion, without prior notice to you.

Confidentiality

You understand that Franck Muller Jewellery grants the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. Franck Muller Jewellery reserves the right to revoke these exceptions either generally or in specific cases.

Liability in the Event of Breach

You agree that you will comply with all of the provisions of the TOS. You understand that you are solely responsible for (and that Franck Muller Jewellery has no responsibility to you or to any third party for) any breach of your obligations under the TOS and for the consequences including any loss or damage which Franck Muller Jewellery may suffer) of any such breach.

Rights Not Waived

You agree that if Franck Muller Jewellery does not exercise or enforce any legal right or remedy which is contained in the TOS (or which Franck Muller Jewellery has the benefit of under any applicable law), this will not be taken to be a formal waiver of Franck Muller Jewellery’s rights and that those rights or remedies will still be available to Franck Muller Jewellery.

Severability

If any court of law, having the jurisdiction to decide on this matter, rules that any provision of these TOS is invalid, then that provision will be removed from the TOS without affecting the rest of the TOS. The remaining provisions of the TOS will continue to be valid and enforceable.

Violation of TOS

Please report any violations of the TOS by contacting us here.

Independent Relationship

You and Franck Muller Jewellery are independent contractors, and these TOS, including but not limited to submission or distribution of any Content you created, will not, in whole or in part, establish any relationship of partnership, joint venture, employment, franchise or agency between the you and Franck Muller Jewellery. Neither party will have the power to bind the other or incur obligations on the other's behalf without the other's prior written consent. Neither party is authorized to act as an agent or representative of the other or for or on behalf of the other party in any capacity other than as expressly set forth in the TOS. Neither party shall in any manner advertise, represent or hold itself (or any of its agents) out as so acting or being authorized so to act, or incur any liabilities or obligations on behalf of, or in the name of, the other party, unless specifically provided for in the TOS.

INTRODUCTION

This website is owned and run by GFM Watchland SA. If we use the term "our Group", this means us and our subsidiaries, our ultimate holding company and its subsidiaries (or any of them). The term "our online services" refers to FRANCK MULLER JEWELLERY, our pages on third party social media platforms such as Instagram, Facebook, Twitter, Pinterest and Google+ and any other websites or apps we own or run from time to time. The term "our services" refers to our online services and any of our other products and services. If you use any of our services, we will refer to you using the terms "user", "visitor", “client”, "you", "your", "yours" in this policy.

EU DATA PROTECTION AND GDPR

We handle data and personal information according to the EU laws and regulations, which are one of the strictest in the world. Franck Muller Jewellery will be compliant with the new General Dara Protection Regulation (GDPR) when it comes into effect on 25th May 2018.

We respect the privacy rights of our visitors and recognise the importance of protecting the information collected about them. This privacy policy is about how we collect, store, and use the personal information that you provide to us.

If you are under 18, you must inform a parent or guardian about our privacy policy to obtain their agreement to the privacy policy before registering, subscribing or placing an order with us.

WHAT PERSONAL DATA DO WE COLLECT FROM YOU AND HOW

We collect and process only the data that is required to allow us to provide our services to you. We collect the following data when you browse or shop at www.franckmullerjewellery.com :

• We process the personal data required to complete and despatch your purchase, including your name, billing address, delivery address, payment details, mobile number and email address. We collect your email address in order to send you confirmation of your order; we collect your telephone number so that we can contact you if there are any issues with the order.

• We collect your email address when you sign up to receive FRANCK MULLER JEWELLERY newsletter.

• If you register for a FRANCK MULLER JEWELLERY account, we collect your name, email address, password, address and additional data regarding and your marketing preferences.

• When you contact our Customer Care team, we may collect additional data to help us resolve any queries relating to your order, delivery, payments, marketing, the website or any other queries.

• We collect and process data about your browsing on www.franckmullerjewellery.com, including the pages you visit and how you interact with these pages. If you have registered for an account, we collect browsing data about your access to the dedicated areas of the website.

• If you are a customer of www.franckmullerjewellery.com, or if you have given us your consent, we collect and process your personal data for direct marketing activities.

• If you provide us with someone else's data - for example, if you purchase a product to be delivered to a friend or as a gift - we will collect and process the personal data required to complete the transaction such as the name, delivery address and other contact details for your friend. If you are receiving an item as a gift, we will process your data only to fulfil the gift request and our contractual obligations.

REGARDING COOKIES

We and our business partners collect information about your use of our online services using cookies. Cookies are very small files that are sent by us to your computer or other device which we can access when you visit our site in future. Cookies help us remember who you are and other information about your visits. They can help display the information on a website in a way that matches your interests. Most major websites use cookies.

For more information about how we use cookies, please read below our Cookie Policy.

HOW THIS INFORMATION MAY BE USED

Whenever you give us your personal information we will use it in accordance with applicable privacy laws and for the purposes set out in this policy, on the data entry forms you complete, in any relevant terms and conditions and on pages or emails which link to the data entry forms.

When you use our services

We keep the information you provide and may use it for several purposes, including: (i) accounting, billing, reporting and audit; (ii) credit checking or screening; (iii) authentication and identity checks; (iv) credit, debit or other payment card verification and screening; (v) debt collection; (vi) safety, security, health, training, administrative and legal purposes; (vii) data matching and dedupe, statistical and market analysis, and marketing information; (viii) advertising and marketing for us, our Group and third parties; (ix) developing, testing and maintaining systems; (x) studies, research and development; (xi) customer surveys; (xii) customer care and to help us in any future dealings with you, for example by identifying your requirements and preferences; (xiii) where required by law or in connection with legal proceeding or disputes; and (iv) any other uses set out in the terms and conditions for use of our services. For these purposes we may disclose your information to one or more of the other organisations listed in the section called “who we will share your personal information with”.

Saved payment card details are only known by our payment partner and not by any other third parties and will only be used to process your order, using our payment partner's systems.

We may also use your personal information to send you marketing updates, as detailed in the next section.

Tracking how our online services are used

We collect, and use third parties to collect and share with us, information from visitors to our online services and analyse it to build up a picture of how people use our websites. This helps us improve the services we offer. We may also give anonymous statistics about visitors to other, reputable organisations, but the information we provide will not include details that would allow these organisations to identify you. For more information on our use of cookies, please read our Cookie Policy.

Customization of our online services and advert targeting

We may use the information you give us about yourself and the information we collect via cookies when you use our online services to build up a picture of your interests. We may then use this information to try to make sure that when we send you marketing communications and when you visit our websites or use our online services, you don't miss offers and information that might interest you. This information may also be used by our third party advertising agencies and networks, to advertise our own or third party products and services to you when you visit third party websites and online services. This is called advert targeting or interest-based advertising. For more information on how to reject targeted advertising or interest-based advertising cookies please read our Cookie Policy.

Testimonials

If you give us feedback, we may use it to improve our services and we may publish it online or offline to promote our business and our services. We will ask for your permission before we publish it.

Comments and reviews submitted to our online services

If you wish to submit a comment or feedback on a blog or article featured on our services, we may (but are not obliged to) publish your comment online or offline to promote our business and our services. We will collect your name or username which will be displayed next to your comment and e-mail address, which will not be published, but which we may use to contact you in relation to your comment.

Mobile services

When you request our mobile services, we may keep your mobile phone number, the make and model of your phone, the operating system used by your phone and details of your network operator, and we may link a unique identifier to your mobile phone number. We may store your device language, app language, country, We may need this information in order to provide the features and services enabled through our mobile services and to administer our mobile service.

Social networks

If you follow us or interact with us on any of our pages on third party social media platforms, such as Instagram, Facebook, Twitter, Pinterest and Google+, information you provide will be subject to the third party’s privacy policy, as well as this privacy policy.

Direct marketing

For information on how we may market to you, please read the section called “marketing opt-in and opt-out provisions”.

Customer surveys

Every now and again, we may ask you for your opinion on our services and the products you have purchased through our services. When we do research or surveys, we may use cookies and may combine the information collected by those cookies with your answers.

WHO WE WILL SHARE YOUR PERSONAL INFORMATION WITH

We will share your information with other companies in our Group, who may use it for their own business purposes, as set out in their privacy policy. These purposes may include financial reporting and analysis, strategic planning, the development of customer segmentation and metrics to provide a consistent view of our customer base, research and analytics, to help us source the right products in future and make better product recommendations, more effective targeting of our marketing campaigns, the creation of inspiring content and editorial features, the development of new products and collaboration opportunities with designer brands. It will also be used to provide more tailored marketing by phone, post, email, SMS or any other means (electronic or otherwise) and you expressly agree to such use.

From time to time, we may engage third party business partners to provide information about you or to collect personal information on our behalf. We may also share or match your data with third party business partners to provide you with the products, services or information you ask for or for interest-based advertising. We may pass your information onto one or more of the following organisations: (i) data processing companies, mailing houses and other third party suppliers working on our Group’s behalf; (ii) ad-serving agencies and other advertising intermediaries; (iii) credit reference or fraud prevention agencies, which may keep a record of that information; (iv) research students, universities and other research and development organisations; (v) regulatory bodies, government and enforcement agencies, such as the police.

Every now and again, we receive requests for information from government departments, the police and other enforcement agencies. If this happens, and there is a proper legal basis for providing your personal information, we will provide it to the organisation asking for it.

We collate information about site traffic, sales, wish lists, and other commercial information which we may pass onto third parties, but this information does not include any details which can identify you personally.

WHERE WE PROCESS YOUR PERSONAL INFORMATION

When we use your information as described in this policy, this may involve sending your information outside the European Economic Area (EEA). When we do this, we make sure that appropriate steps are taken to protect your personal information and your rights. By providing us with your personal information, you agree that we may transfer, store and process your information outside the EEA. Governments in certain countries such as the USA have broad powers to access data for security, crime prevention and detection and law enforcement purposes.

MARKETING OPT-IN AND OPT-OUT PROVISION

We offer you the chance to receive news which, depending on your preferences, we will discuss with you by phone or live chat or send to you via email, SMS and/or direct mail. These include alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. You can opt-out of receiving these updates, if you wish.

We, or our third party business partners, may also ask you if you want to receive marketing if you enter a promotion or attend an event thrown or sponsored by us. Other companies in our Group may also pass your personal information to us for marketing use.

Marketing communications you subscribe to will only be sent by our Group.

You have the right to ask us not to use your personal information for marketing. At all times, we will offer you the opportunity to unsubscribe from any service or update to which you have subscribed, if you change your mind. Whenever you receive direct marketing from us, we will tell you how to unsubscribe. Alternatively you can change your marketing preferences by contacting us here.

If you tell us that you do not want to receive direct marketing, we will still contact you in order to provide you with products and services you request and for administration purposes.

HOW YOU CAN ACCESS YOUR PERSONAL INFORMATION AND KEEP IT UP TO DATE

You have the right to see information we hold about you, with some exceptions which are described in the privacy laws. If you would like a copy of your personal information, please contact us here.

You have the right to review and update your personal details. If for any reason you are concerned that the personal information we hold is not correct, please contact us here. You may delete saved credit/debit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks. If you prefer, you may contact us here and we will amend your personal details.

Our live chat provider stores all chat conversations. To receive a copy of your chat conversation simply request this by contacting us here.

SAFEGUARDING YOUR PERSONAL INFORMATION

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided to us. We have put in place technology and security policies which are designed to protect the personal information we hold about you. We also follow the security procedures that applicable privacy laws require. These cover storing, using and releasing any information you have provided and, as well as measures designed to prevent unauthorised access or use. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use.

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. Franck Muller Jewellery ensures that all source code, files and data remain private and confidential. We restrict access to personal information to Franck Muller Jewellery employees, who need to know that information in order to operate, develop or improve our service. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations. Your private financial information (including the credit cards, financials, etc.) are transmitted via Secure Socket Layer (SSL) and not stored in our database. We use third party services as Stripe which processes all payment transactions.

WHY WE LINK TO OTHER WEBSITE

Our online services contain hyperlinks to websites that are owned and operated by other organisations. These websites have their own privacy and cookie policies, and we urge you to read them. They control how your personal information is used when you give it to these other organisations or they collect it with cookies. We do not approve any other websites and we are not responsible for any information, material, products or services that are on or accessible through those websites or for the privacy practices of websites run by other organisations. If you use these other websites you do so at your own risk.

COMPLAINTS

We may update this privacy policy from time to time so you may want to check it each time you give us personal information or use our websites.

WHERE AND HOW TO ASK QUESTIONS COR CONTACT US ABOUT THIS POLICY

If you require further information about our privacy policy, please go to the help section of our websites where Frequent Questions (FAQ) are answered. We welcome your questions, comments and requests about this privacy policy. If you require more information, please contact us here.

CALIFORNIA PRIVACY RIGHTS

This section applies solely to the Californian consumers’ personal information processing (excluding our employees, applicants, staff and contractors). This section is intended to address the relevant notice requirements of the California Consumer Privacy Act of 2018 (the “CCPA”), and uses certain terms having the meaning given in the CCPA.

Your information, sources and purposes

Please refer to the sections above explaining what data we collect, how we use the personal data and the cookie collected for a description of the personal information we may collect about you (or have collected in the preceding 12 months) and the sources of such information (such as directly from you and your device or through certain third parties). These also describe the purposes for which we may use or have used such information.

Sharing your information

We may have shared your personal information with certain categories of third parties, this Privacy Policy explains above who process your personal data.

Selling your information

We have not sold personal information in exchange for monetary compensation. We may allow certain third parties (such as certain advertising partners) to collect your personal information via automated technologies on our platforms in an effort to serve you content and advertisements that may be of interest to you. You have the right to opt out of this disclosure of your information, as described in the cookie section.

Your rights

Subject to exceptions under applicable law, you may have certain choices regarding our use and disclosure of your personal information, as described below:

• Access: you have the right to request, twice in a 12-month period, that we disclose to you the personal information we have collected about you during the past 12 months and details regarding our collection, use, disclosure of such information.

• Deletion: you have the right to request that we delete the personal information we have collected from you.

• Opt-Out: You have the right to manage the activation of the cookies as described in the cookie section.

• To exercise your rights, described above, you can contact us directly here. If you exercise your rights, we may require you to provide certain information to verify your identity (such as your name, email address, phone number and/or address).

• No discrimination: If you choose to exercise any of your rights under the CCPA, you have the right to not receive discriminatory treatment by us.

• Personal, family and household clients: In addition, under California Civil Code Section 1798.83, if you are a California resident and your business relationship with us is primarily for personal, family or household purposes, you may request certain data regarding our disclosure, if any, of personal information to third parties for the third parties’ direct marketing purposes. To make such a request, please contact us here with “Request for California Privacy Information” in the subject line. You may make such a request up to once per calendar year. If applicable, we will provide you a list of the categories of personal information disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the third parties’ names and addresses. Please note that not all personal information sharing is covered by Section 1798.83’s requirements.

INTRODUCTION

This website is owned and run by GFM Watchland SA. If we use the term “our Group”, this means us and our subsidiaries, our ultimate holding company and its subsidiaries (or any of them). The term “our online services” refers to Franck Muller Jewellery and any other websites or apps we own or run from time to time. If you use any of our online services, we will refer to you using the terms “user”, “visitor”, “client”, “you”, “your”, “yours” in this policy.

The cookies used on our online services

The cookies we and our business partners use on our online services can be grouped into the following categories:

Essential cookies

Some of the cookies on our online services are essential for us to be able to provide you with a service you have requested. An example of this would be a cookie that enables you to log into your account on the website, or one which allows communication between your browser and the website. Our cookie-preference cookie, described in the section ‘How to reject or opt out of receiving cookies’, is also an essential cookie. You may not be able to use our website without these cookies.

Website functionality cookies

These cookies enable you to browse our online services and use features such as shopping baskets and wish lists.

Website analytics cookies

We use these cookies to measure and analyse how our customers use our online services. An example is counting the number of different people visiting our website or using a particular feature, rather than the total number of times the site or feature is used. This allows us to continuously improve our online services and your shopping experience.

Customer preference cookies

When browsing or shopping online, our online services will remember preferences you make (for example your user name, language or location). This improves your experience and makes your browsing simpler, easier and more personal to you.

Social sharing cookies

When browsing or shopping online, our online services will remember preferences you make (for example your user name, language or location). This improves your experience and makes your browsing simpler, easier and more personal to you.

Interest-based advertising cookies

Like many businesses, we place adverts for our services on a range of our partners’ websites. However, to try and ensure that the adverts you see are relevant to you, we use cookies to collect information about the types of things that interest you, for example websites you visit and your geographic location. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant. In addition, they limit the number of times you see an advertisement, as well as helping us measure the effectiveness of our advertising campaigns.

ADVERTISING COOKES USED ON OUR BUSINESS PARTNERS’ WEBSITES

We place adverts on a number of third-party websites. We use cookies to control how often you are shown a particular advert on those websites, so you do not see the same advert too frequently. We do not collect any personal data within these cookies. To reject our use of these cookies, please refer to your browser settings as set out in the ‘How to reject or opt out of receiving cookies’ section below.

HOW TO REJECT OR OPT OUT OF RECEIVING COOKIES

If you want to delete any cookies that are already on your computer, please refer to the help and support section on your internet browser for instructions on how to locate the file or directory that stores cookies.

Please note that our online services cannot always control third-party cookies stored on your machine from our online services and that setting your cookie preferences with us will not stop those third-party cookies from being stored on your machine. Therefore you must manage these cookies directly with the relevant third party. Please see our Third Party Cookies section below for more information.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

THIRD PARTY COOKIES

Some of the cookies described above are stored on your machine by third parties when you use our online services. We have no control over these cookies or how the third parties use them. They are used to allow third parties to provide a service to us, for example analytics. For more information on these cookies and how to disable them, please see the individual third party's privacy policy listed below.

ANALYTICS

Google (Google Analytics)

This cookie provides anonymized data to allow us to understand user behavior and marketing performance across our Group.

More information and how to opt out: https://tools.google.com/dlpage/gaoptout

INTEREST-BASED ADVERTISING

Facebook (Facebook Custom Audience)
This cookie allows us to target the advertising we do on Facebook more effectively by matching data we hold with that held by Facebook.
More information and how to opt out: http://www.facebook.com/about/privacy/

Google (AdWords Remarketing)
This cookie facilitates post-visit messaging to drive return visits.
More information and how to opt out: https://www.google.com/settings/u/0/ads/authenticated?hl=en

Google / Double-Click (Channel Intelligence)
This cookie facilitates the tracking of performance related to Google Shopping.
More information and how to opt out: https://www.google.com/settings/u/0/ads/authenticated?hl=en

Google / Double-Click (Double-Click DPA)
This is a management solution used to track the effectiveness of different advertising campaigns which are delivered to different audiences
More information and how to opt out: https://www.google.com/settings/u/0/ads/authenticated?hl=en

Google / Double-Click (Double-Click Floodlight)
This cookie allows us to target the advertising we do on third party websites more effectively.
More information and how to opt out: https://www.google.com/settings/u/0/ads/authenticated?hl=en

WEBSITE FUNCTIONALITY

LiveChat
We use this technology to provide real time access to our Customer Care Team via a chat window.